Terms and Conditions



1. Customer Service
All or products are handmade by us and so fabrics and colour may vary slightly. We take every care to ensure that you product leaves us in pristine condtion and that the description and prices are correct. If goods you would like to order have sold out or fabric colour may be slightly different, we will advise you via e-mail.

2. Delivery
Once payment has been received we will confirm that your order has been accepted. We aim to dispatch good within 8 days. If orders are urgent please advise and we will do our utmost to dispatch quicker However, as we are only a small Business and make everything ourselves we will keep you informed if any delay is likely.

3. Postage and packaging
Our standard charge of 3.95 covers packaging and postage on most single orders, excluding names on a stand which consist or more than four letters, more than three cushions in a single order and doorstops the charge is 5.95 For more than one doorstop the charge would be 8.95.

4. Returns
If for any reason you are unhappy with anything that you have ordered please return the goods Within 14 days for a full refund. Please note, as products are made to order we cannot offer refunds on used or customer damaged goods or for any 'names' spelt incorrectly. We cannot be held responsible for returned goods that fail to reach us so please obtain proof of postage.

5. Ownership of rights
This website and its contents is copyright of The-cottontree.com 2009. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for you personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor, may you transmit it or store it in any other website or other form of electronic retrieval system.


Wooden Letters

The Cotton Tree´s painted wooden Letters can offer your home or special day something different.  As all letters are completely free standing.  Unfortunately we are unable to cut our letters on a stand at this present time.

Read more and buy >>

Soft Furnishings

The Cotton Tree´s soft furnishings are all made from high quality fabric and are designed by Kerry who has over 20 years experience in fashion and design....

Read more and buy >>

Decorative Ideas

Like all our products The Cotton Tree has handcrafted and lovingly designed all these ideas in England.

Read more and buy >>

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Terms and Conditions
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